Refund policy

Return & Refund Policy

At Mila Lifestyle, we carefully inspect and pack our products before dispatch. As our collection includes fragile ceramic products, we have established the following return and refund policy to ensure a fair experience for both our customers and our business.

Damaged Products

If your product arrives damaged or broken, please contact us within 48 hours of delivery.

To help us assess the situation, please provide:

* Your order number
* Clear photographs of the damaged product
* Photographs of the outer shipping package
* Photographs of the internal packaging
* Photographs clearly showing the damage
* An unboxing video, if available

Unboxing Video

We strongly recommend recording a continuous video while opening your parcel.

An unboxing video is particularly helpful for fragile ceramic products because it allows us to establish the condition of the product and packaging at the time of delivery.

However, an unboxing video is not an absolute requirement for making a legitimate damage claim. If you do not have one, we may request photographs, videos, packaging information, or other details to help us assess the claim.

Please retain the damaged product and all original packaging until your claim has been reviewed and resolved.

Replacement, or Refund

Once we have reviewed the claim and confirmed that the product was damaged during transit, Mila Lifestyle may provide one of the following resolutions:

* Replacement of the damaged product, subject to availability
* Refund, where appropriate

If a replacement is approved, Mila Lifestyle will bear the shipping cost for sending the replacement.

If the exact product is unavailable, we may offer an alternative product, or a refund, depending on the circumstances.

Returns for Change of Mind

We generally do not accept returns or exchanges simply because a customer has changed their mind, no longer wants the product, or does not like the product after receiving it.

This includes situations where:

* The customer ordered the wrong product
* The customer ordered the wrong quantity
* The product does not suit their décor or personal preference
* The customer has simply changed their mind

This is because our products are fragile and require substantial protective packaging and shipping arrangements.

Incorrect Product Received

If you receive a product that is different from the one you ordered, please contact us within 48 hours of delivery.

Please provide your order number along with photographs of the product received and, where possible, the packaging and shipping label.

If the error is confirmed to be on our part, we will arrange an appropriate resolution.

Manufacturing Defects

If you believe that your product has a manufacturing defect, please contact us within 48 hours of delivery with photographs and details of the issue.

Each case will be reviewed individually.

Minor variations that naturally occur during ceramic production are not considered manufacturing defects.

Handmade & Ceramic Variations

Our ceramic products may have small variations in:

* Colour
* Glaze
* Texture
* Shape
* Pattern
* Dimensions
* Finish

These variations are a natural part of ceramic craftsmanship and may occur from one piece to another.

Small differences, subtle glaze variations, minor surface irregularities, and other characteristics resulting from the ceramic-making process are not considered defects.

Return Authorization

Please do not send any product back without contacting Mila Lifestyle first.

Any return must be approved by us before the product is shipped back.

We will provide return instructions where a return is authorized.

Products returned without prior authorization may not be accepted.

Refunds

Where a refund has been approved, it will generally be issued to the original payment method used for the purchase.

The time taken for the refund to reflect in your account depends on your bank, payment provider, or card issuer.

Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Cancellation is generally possible only before the order has been packed or dispatched.

Once an order has been packed or handed over to the shipping partner, cancellation may no longer be possible.

Contact Us

For returns, damaged products, replacements or refunds, please contact:

Mila Lifestyle
Email: shopmilalifestyle@gmail.com
WhatsApp: +91 7900546005

Please include your order number in all communications regarding an existing order.