Terms of service

Terms of Service

Welcome to Mila Lifestyle. By accessing or using our website and purchasing products from us, you agree to be bound by the following Terms of Service.

Please read these terms carefully before using our website or placing an order.

1. About Mila Lifestyle

Mila Lifestyle is an online retail store offering ceramic homeware, tableware, décor and related lifestyle products.

Throughout these Terms of Service, the terms “Mila Lifestyle,” “Mila,” “we,” “us,” and “our” refer to Mila Lifestyle. The terms “you,” “your,” and “customer” refer to the person accessing our website or purchasing our products.

2. Use of Our Website

You may use our website for lawful purposes and in accordance with these Terms of Service.

You agree not to:

* Use the website for any unlawful or fraudulent purpose.
* Attempt to gain unauthorized access to our website, systems or accounts.
* Interfere with the security or operation of the website.
* Copy, reproduce, modify or distribute our website content without permission.
* Use our website or content to mislead, impersonate or harm another person or business.
* Introduce viruses, malicious code or other harmful material to the website.

We reserve the right to restrict or terminate access to the website if we reasonably believe that these terms have been violated.

3. Products & Product Information

We make every reasonable effort to ensure that product descriptions, photographs, dimensions, colours and other information displayed on our website are accurate.

However, because many of our products are ceramic and may have handcrafted characteristics, minor variations may occur between individual pieces.

These may include variations in:

* Colour
* Glaze
* Texture
* Pattern
* Shape
* Dimensions
* Finish
* Small surface irregularities

Such variations are a natural characteristic of ceramic products and, where applicable, handcrafted production. They should not automatically be considered defects.

Product photographs may also appear slightly different depending on lighting, photography conditions, screen settings and the device being used to view the website.

4. Product Availability

All products are subject to availability.

We reserve the right to:

* Change product availability at any time.
* Discontinue products.
* Limit the quantity of products available for purchase.
* Correct errors relating to product availability or information.

If a product becomes unavailable after you have placed an order, we will contact you and provide an appropriate resolution, which may include cancellation and refund of the unavailable item.

5. Prices & Taxes

All product prices displayed on our website are subject to change without prior notice.

Applicable taxes, shipping charges and other costs will be displayed at the appropriate stage of the checkout process.

Although we make every effort to ensure that prices are accurate, errors may occasionally occur.

If we discover a significant pricing error in an order, we may contact you before processing or dispatching the order to confirm whether you wish to proceed at the corrected price.

If you do not wish to proceed, the order may be cancelled and any payment received for the affected order will be refunded.

6. Orders

Placing an order on our website constitutes a request to purchase the selected products.

An order is not considered fully accepted by Mila Lifestyle until it has been successfully processed and, where applicable, payment has been received.

We reserve the right to cancel or refuse an order in circumstances including:

* Product unavailability
* Pricing or listing errors
* Suspected fraudulent activity
* Incorrect customer information
* Payment issues
* Shipping restrictions
* Any other legitimate business or operational reason

If we cancel an order after payment has been received, the applicable amount will be refunded.

7. Payment

Payment must be successfully completed through the payment methods made available on our website.

We do not knowingly store complete payment card information on our own systems. Payment processing may be handled by third-party payment providers and is subject to their respective terms and policies.

An order may not be processed or dispatched until payment has been successfully confirmed.

8. Shipping & Delivery

Orders are processed and shipped according to our Shipping Policy.

Delivery dates provided on our website or by our shipping partners are estimates and are not guaranteed.

For complete information regarding processing times, shipping charges, delivery delays and address-related issues, please refer to our Shipping Policy.

9. Returns, Refunds & Damaged Products

Returns, refunds, replacements and damaged-product claims are governed by our Returns & Refunds Policy.

Because our products include fragile ceramics, customers are encouraged to inspect their order promptly after delivery and report any damage within the timeframe specified in our Returns & Refunds Policy.

Nothing in these Terms of Service is intended to limit any rights or remedies that cannot legally be excluded under applicable law.

10. Intellectual Property

All content appearing on the Mila Lifestyle website, including but not limited to:

* Mila Lifestyle name and branding
* Logos
* Product photographs
* Product descriptions
* Graphics
* Website design
* Text
* Illustrations
* Marketing materials

is owned by or licensed to Mila Lifestyle unless otherwise stated.

You may not reproduce, copy, modify, distribute, publish, sell or commercially exploit our content without our prior written permission.

11. Third-Party Services & Links

Our website may use third-party services such as payment gateways, shipping providers, analytics tools, social media integrations and other services that help us operate our business.

We may also provide links to third-party websites.

Mila Lifestyle is not responsible for the content, availability, security or policies of third-party websites or services.

Your use of third-party services may be subject to their own terms and privacy policies.

12. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be:

* Available without interruption
* Free from errors
* Free from viruses or other harmful components
* Compatible with every device or browser

We may temporarily suspend, modify or discontinue portions of the website for maintenance, updates, technical reasons or other operational purposes.

13. Limitation of Liability

To the extent permitted by applicable law, Mila Lifestyle will not be responsible for losses arising from circumstances beyond our reasonable control, including courier delays, technical failures, internet interruptions, natural events, or other unforeseen circumstances.

Nothing in these Terms of Service excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

14. Changes to Products, Website & Terms

We reserve the right to modify or update:

* Products
* Product descriptions
* Prices
* Website features
* Services
* These Terms of Service

at any time.

Updated Terms of Service will be posted on this page with a revised “Last Updated” date.

Your continued use of the website after changes are posted constitutes acceptance of the updated terms, to the extent permitted by applicable law.

15. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising in connection with your use of the website or purchase of products from Mila Lifestyle will be subject to the jurisdiction of the appropriate courts in India, subject to applicable law.

16. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Mila Lifestyle
Email: shopmilalifestyle@gmail.com
WhatsApp: +91 7900546005
Website: shopmila.in

Please include your order number where your enquiry relates to a specific purchase.